Feedback and complaints

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It’s OK to complain.
ActiveSDA is a service of Haven; Home, Safe, your SDA provider. We support each tenant’s right to complain and we welcome any feedback about our properties or services.
Complaints are important—they can improve your situation and help us to improve the services we provide for everyone.
If you have any concerns or complaints about your SDA supports or services, it is important that you talk about it. We have a Complaints Management and Resolution system in place.
Contact ActiveSDA to make a complaint

If you feel comfortable, raise your concern or complaint directly with your ActiveSDA contact person or support provider.

This is often the best way to have your issue resolved quickly.

A complaint can be made to us the following ways

Complaints are important—they can improve your situation and help us to improve the services we provide for everyone.
If you have any concerns or complaints about your SDA supports or services, it is important that you talk about it. We have a Complaints Management and Resolution system in place.
How to make a complaint

Mail to:

ActiveSDA Tenancy & Property Manager
Haven; Home, Safe ActiveSDA 52-56 Mary Street Preston
VIC 3072

Your feedback matters to us

We appreciate your feedback and use it to improve our services so we can help as many people as possible. We also encourage you to have your voice heard and tell us about what is important to you.