It’s OK to complain.
ActiveSDA is a service of Haven; Home, Safe, your SDA provider. We support each tenant’s right to complain and we welcome any feedback about our properties or services.
Complaints are important—they can improve your situation and help us to improve the services we provide for everyone.
If you have any concerns or complaints about your SDA supports or services, it is important that you talk about it. We have a Complaints Management and Resolution system in place.
Contact ActiveSDA to make a complaint
If you feel comfortable, raise your concern or complaint directly with your ActiveSDA contact person or support provider.
This is often the best way to have your issue resolved quickly.
A complaint can be made to us the following ways
Complaints are important—they can improve your situation and help us to improve the services we provide for everyone.
If you have any concerns or complaints about your SDA supports or services, it is important that you talk about it. We have a Complaints Management and Resolution system in place.
How to make a complaint
Mail to:
ActiveSDA Tenancy & Property Manager
Haven; Home, Safe ActiveSDA 52-56 Mary Street Preston
VIC 3072