Delivering efficient property management
ActiveSDA is certified against ISO 55001 as the quality framework for SDA asset management.
How we work
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We produce an Asset Management Life-cycle Plan for each property, including component replacement.
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We conduct property inspections at each dwelling and thereafter undertaking annual property inspections in accordance with RTA to check the condition, fixtures and fittings of the dwellings; including follow up on any work in progress, reporting outcomes to the property owner.
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Planned and responsive maintenance of the property (including maintenance of the on-site office as applicable).
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Effective management of responsive maintenance and repairs to deliver timely and equitable responses to residents.
- On approval from the property owner, seek quotes, manage tenders and major planned maintenance programs, structural upgrades and modifications.
Planned maintenance
We deliver a schedule of cyclical planned maintenance activities and contractors for each property covering such items as gardening, cleaning, waste removal, gutter cleaning, gas and electrical components, and assistive technology servicing.
Responsive maintenance - urgent and non-urgent repairs
Each resident is provided information about how to request maintenance.
We ensure responsive maintenance items are rectified in accordance with the RTA:
- Urgent repairs response within 24 hours
- Non-urgent repairs response within 14 days.
Maintenance contractor compliance
We retain agreements with a state-wide panel of preferred contractors to deliver quality trade services at a fair price. Any contractor or third party engaged to carry out works must have appropriate insurance.
ActiveSDA requires contractors to maintain a current Working With Children check.
Reasonable adjustments
Where a change in resident needs occurs, the property owner is notified of recommended adjustments to be made to the property to accommodate the resident where possible.
Property customisation and modification
Property modification and assistive technology in response to changing needs are subject to the prior approval of the property owner and managed with agreed policy and procedures.
