Providing effective tenancy management
- Upholding resident’s housing rights
- Supporting each resident to enter into a Tenancy Agreement in accordance with the Residential Tenancies Act 1997 (RTA) and the NDIS Practice Standards
- Ensuring the tenancy agreement establishes expectations, explains the responsibilities of the SDA Provider in relation to the dwelling, and specifies the rights and responsibilities of the resident
- Notifying the NDIA, NDIS Commission, Consumer Affairs Victoria and any other authorities
- Investigating and responding to any breaches of the Tenancy Agreement
- Representing the property owner at the Victorian Civil & Administrative Tribunal (VCAT).
Effective tenancy management
ActiveSDA works with each resident and their support team to establish and sustain tenancy.
A condition report is completed with each resident where required by the Tenancy Agreement, and the resident is provided with information about maintenance and emergency procedures.
Shared tenancies
ActiveSDA has extensive experience in establishing and supporting shared tenancies for people who like to live with others .
Vacancy management
ActiveSDA works within agreed vacancy management procedures to minimise vacancy periods, prepare vacant properties and arrange open inspections.
Transition management
We work with each resident to facilitate a smooth transition to their new SDA home.
Rent-setting and collection
Rent is set, collected and reviewed in accordance with the NDIA reasonable rent contribution (RRC) policy and RTA.
Notices
Any tenancy-related notices are issued in accordance with the law; and ensure each resident is aware of their rights.
Complaint-handling
ActiveSDA has a complaints management and resolution system which meets the requirements of the NDIS.
Accessible communication
Information and agreements relating to tenancy are provided in the language and formats which each resident and their family can understand.
